A young woman wearing a grey blazer and a headset with a microphone, smiling while looking slightly to her right.

Solutions

We help brands adapt to the ever-evolving needs of their customers

From specialized services to help you optimize your CX performance – to the complete outsourcing of contact centre operations.

Logo of NOX Contact Centre in black and purple colors.

Providing seamless support, anywhere your customers are

An abstract symbol with arrows pointing in different directions.

Contact Centre Outsourcing

Through voice support and digital channel management, we can take care of your contact centre operations from A to Z. Helping brands build trust and loyalty, and expand their customer base in the most efficient and caring way.

  • High-quality voice (English and French Canadian, Mandarin)

  • A strong presence in Quebec and the Atlantic region of Canada

  • Omnichannel support (e-chat, email, mobile apps, chatbot, voice)

  • Flexible workforce – in-centre or remote team

  • Footprint across Canada and the Philippines

  • A winning culture

Purple anchor symbol

More than 120 lines of work, with specialized services tailored to your needs

  • Customer service

  • Sales

  • Escalation

  • Customer satisfaction surveys

  • Retention

  • Collection

  • Appointment scheduling

  • IT helpdesk

  • Technical support

  • And other specialized services.

Logo of NOX Digital with stylized text in black and purple.

Supporting your business’ digital transformation journey

Icon of a desktop computer with a monitor and mouse in a simple, minimalist design.

Digital CX Solutions

Managing digital products is a complex landscape. Based in Canada and the Philippines, our team of highly-qualified IT experts is dedicated to your business digital objectives – whether it is to “wow” your customers or to implement the tools to best engage with your internal teams.

  • Digital product development: mobile apps (iOS, Android); engagement tools

  • CCaas integration

  • Omnichannel implementation

  • Tech talents for full software development cycle

Logo with the word 'NOX' and the word 'Design' below it, featuring a pink and purple gradient 'X'.

Helping you manage your contact centre operations and deliver a seamless brand experience

A purple power button icon with a play symbol inside a circle.

CX Optimization

With 25 years of delivering outstanding customer experiences for some of Canada’s most iconic brands, we’re experts at unlocking the performance of your CX operations.

  • Customer journey mapping

  • CX insights and analysis

Purple icon of a music note with a circular background

Workforce Management

  • Call placement strategy

  • Quality assurance

  • Reports and performance tracking

Icon of a document with a ribbon, indicating a certificate or award.

Recruitment and Training

Operating with one of the highest retention rates of the industry, we help you build the expertise and culture that’s needed in a winning team of talents.

  • Agents recruitment

  • Integration and training curriculums

  • Coaching programs adapted to in-centre, remote, or hybrid teams

We guide efficiency, cost savings and performance.

Discover how we've helped our partners become the best in their industry.

Contact us