Outsourcing CX
There’s a reason NQX has never lost a client in its 25-year history…
As Canada’s largest contact centre outsourcing provider, operational excellence and strong corporate culture are part of our DNA. Winner of the Waterstone Most Admired Corporate Culture Award for six consecutive years, NQX has one of the highest employee engagement and lowest attrition rates in the industry!
Schedule a Strategy CallNQX Contact Centre delivers seamless, flexible omnichannel support that scales with your growth, including end-to-end management, continuous support, and specialized services. NQX offers multilingual support (EN, FR, ZH, etc.) 24x7x365 through onshore, offshore, or combined smartshore teams.
Services Include
NQX delivers both inbound and outbound customer services, as well as digital and back-office support:
Inbound Services
Outbound Services
Digital Support
Back-Office Support
Key Advantages
Efficiency
Managing all aspects of CX operations to reduce complexity
Cost Savings
Eliminating the need to invest in infrastructure
Consistency
Unified processes to ensure a seamless customer experience
Scalability
Up or down based on demand
Innovation
Access to the latest AI, automation, and analytics tools
NQX achieves measurable outcomes, such as high engagement rates, low employee attrition, and strong customer metrics. We maintain a 65% retention rate based on annualized attrition performance in our outsourced contact centres.
"I am amazed by the commitment and ingenuity your team has shown… Despite all the changes to meet the customer demand, agent satisfaction is up 5%, FCR rate is higher by 2% and our net promoter score is 25% higher year over year! We are proud to have NQX as partners in our effort to keep Canadians connected 24/7."— Senior Vice President, Major Telecom Provider
