Designing CX
While many CX outsourcing companies claim to be a CX leader, only NQX has the results to prove it.
NQX is a comprehensive partner for customer experience (CX) transformation, working with brands to design, modernize, and deliver world-class contact centre experiences. With a mission of being the most trusted human-led, AI-augmented solution provider, NQX helps organizations adapt to evolving customer expectations and the demands of the digital era.
Schedule a Strategy CallNQX Design draws on 25 years of industry experience to help you optimize costs while delivering a first-class experience to your customers. We design strategies tailored to your operations, and structure your contact centre ecosystem.
CX Insights and Analytics
Cost Optimization
Customer Journey Mapping
Predictive and AI-Driven Call Placement Strategy
Including decisions on manual vs automated dialing; time, priority, or compliance basing.
Workforce Optimization and Scheduling
Performance Metrics Reporting and Analytics
CX Optimization
With 25 years of delivering outstanding customer experiences for some of Canada's most iconic brands, we're experts at unlocking the performance of your CX operations.
Customer journey mapping
CX insights and analysis
Workforce Management
Call placement strategy
Quality assurance
Reports and performance tracking
Recruitment and Training
Operating with one of the highest retention rates of the industry, we help you build the expertise and culture that's needed in a winning team of talents.
Agent recruitment
Integration and training curriculums
Coaching programs adapted to in-centre, remote, or hybrid teams
We had to quickly adapt our processes to protect the safety of our employees and communities we serve… NQX took the necessary steps to ensure the safety of their employees, while continuing to provide a quality service to Canadians. I want to thank everyone at NQX for being great ambassadors [for our brand] and an extension of our team.- Director, Customer Care, a Canadian Crown Corporation
